Delivery

ORDER PROCESSING AND SHIPPING DURING COVID-19 LOCKDOWN

All my suppliers and specialist service providers are now open, but some of them are working on reduced staff levels.  Please contact me if you would like information on availablity or estimated production time for any of my products and I can give you more accurate information.: 

In terms of delivery, Royal Mail services have been running more slowly than usual, but I have seen some improvement in recent days.  If your item is needed urgently, it is possible to upgrade to a faster service.  International shipping times are also slower and more unpredictable, so it is not possible to speculate how efficient the postal services in various countries are.  Again, it is possible to upgrade to a faster courier service, and I would be happy to discuss the options with you if you get in touch.  I am here to help.

ORDER PROCESSING

If the item ordered is in stock, once payment has been processed, I will pack and ship orders received by 12 noon on the same day, unless a different processing time is stated on the individual product page. Orders received after this time will be shipped the next working day.

Please note that all the jewellery is handmade. I do not carry large volumes of stock, so if you see an item you like place your order early to avoid any delays.


GIFT WRAPPING

I want the recipient of your gift to know how much care and attention you have devoted to finding them that special gift. Every item, whether a gift or not, will be beautifully wrapped in a Brandts Jewellery box and finished with luxurious grosgrain ribbon, and a complimentary gift card. If you would like a personal message from you to be written in the gift card, once you have placed an order, please email me with your brief message which you would like to be printed on the card.


SHIPPING OPTIONS

Deliveries to the UK

I offer FREE postage to all addresses within the UK with Royal Mail First Class Recorded Signed For delivery. I will cover the cost of this method of shipping irrespective of parcel size. This option requires a signature upon delivery and provides electronic proof of delivery. Just choose free delivery option at checkout. This is available only to deliveries in the UK.

If you require a quicker and guaranteed delivery day, I also offer a Royal Mail Special Delivery by 1pm next working day service for UK addresses. By choosing this method, you can be sure your letter or package will arrive by 1pm the next day after posting and is covered to the value of £500. This service is available for free on all items over £100, and at cost (£6.75) for items of value under £100.


Deliveries to Europe (EU and non-EU)

I offer FREE airmail delivery to Europe. This is not a tracked service. You can, however, choose to have your order shipped via Royal Mail Tracked & Signed service, which provides tracking and priority handling in the UK and abroad. This costs £10 for orders under £100 and is automatically provided for free on orders over £100.  This  can be up to one day faster than Airmail (Royal Mail estimates Airmail delivery to Europe within 3 working days, but this is not always a reliable indicatior of actual time taken to deliver). Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply.  Please contact me if you would like an express service.


Deliveries to the Rest of the World (including USA, Canada & Australia)

I offer FREE airmail delivery. This is not a tracked service. You can, however, choose to have your order shipped via Royal Mail Tracked and Signed from the dropdown menu. This costs £10 for orders under £100 and is automatically provided for free on orders over £100.  Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply.